Vivaldi Support

We're constantly working around the clock answering calls and replying to emails. We can assure you that your call and/or email will be replied.

Be sure to check out our Frequently Asked Questions list before sending an email or making a call.
Also, if you are looking for simple How-To Guides on support stuff like "Steps to Purchase" or on software tutorials like "Writing Tickets" or "Picking Up tickets", be sure to check out our How-To Guides before sending an email or making a call.

Voice Support

Our office is open for support from 8am to 5pm Pacific Time. First, you would need to make an appointment using our trusty website.

To make an appointment, click the following button to be redirected to our appointment page:

Email Support

If you wish to receive support via email, which is free for the life of your store, please send an email to our Customer Support at support@vivaldisystems.com and we'll answer it as soon as possible (most email responses are returned that same day).

Remote Support

To keep costs down for you and for the software, we offer remote desktop support through the use of Anydesk, a remote control software for your computer that allows us to control your computer through the Internet. Please visit this section of our How-to Guide to learn how to download and install the software.


Sales Support

Vivaldi Systems, LLP
Hesperia, CA 92345
P: (760) 524-2473
sales@vivaldisystems.com

Technical/Customer Support

Vivaldi Systems, LLP
Hesperia, CA 92345
support@vivaldisystems.com

M-S Cash Drawer Hardware

M-S Cash Drawer
2085 East Foothill Blvd
Attn: Tanya Doubko
P: (800) 544-1749 ext. 226
tdoubko@mscashdrawer.com

Credit Card Processing

X-Charge
2085 East Foothill Blvd
www.x-charge.com Attn: Philip Head
P: (800) 637-8268 ext. 111
Support: (800) 338-6614
philip.head@acceleratedpay.com